Organizations are still figuring out how to bring employees back to the office post-pandemic.

In an interview with Tyler Orton of Business in Vancouver, Mumtaz Chaudhary, Co-Founder and Chief Experience Officer at Pragilis Solutions, emphasizes that successful hybrid work starts with listening to employees and prioritizing the employee experience. Leaders should clearly define which tasks are done in-person versus remotely—reserving office days for collaboration, brainstorming, and team-building, while individual work can be done from home. Inclusion, communication, and thoughtful planning are key to bridging the disconnect between employer expectations and employee needs.

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