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In this episode of "How I Lead Change," Pragilis CEO and Co-founder Shaheen Chaudhary speaks with Oliver Guter-Andrew, former President and CEO of E-Comm 911, about leadership, change, and public safety. Oliver shares an inside look at E-Comm 911, British Columbia’s primary public safety answering point, and its critical role in emergency response. He also reflects on leading large-scale organizational change, the importance of trust and communication, and why leaders must adapt their approach as technology, generational shifts, and social expectations continue to reshape today’s workplaces.

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Listen to the full episode.

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