Organizational change—planned or unexpected—must bepurposeful and people-centered.

In an interview withPallavi Rao of BCBusiness, PragilisChief Experience Officer and Co-Founder Mumtaz Chaudhary reflects on keyleadership lessons from the pandemic. She emphasizes the power of clear,compassionate communication, iterative decision-making, and visible leadershipduring times of uncertainty. Looking ahead, Chaudhary believes effectiveleaders will balance a strong focus on people and culture with data-drivendecision-making—embracing hybrid work, prioritizing mental health, and leadingchange that is deeply aligned with organizational values.

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